Frequently asked questions

No. Sonmezy is an independent product that uses the official Etsy Open API. It is not endorsed or certified by Etsy, Inc.

No. Etsy does not publish search volumes, so we do not invent them. Keyword research shows what Etsy search returns today (observed data) and clearly labelled estimates for demand and competition.

No one outside Etsy knows the exact algorithm. Our Listing SEO Score checks your listing against Etsy’s published guidance and good practice, and shows the rule behind every point. Ranking positions are measured in Etsy API search results, which can differ from the personalised results each shopper sees.

Never. The AI SEO Writer only drafts suggestions. You edit and approve a suggestion, and publishing it to Etsy is a separate step you confirm. Team owners decide which members may publish.

Suggestions are generated by an AI model from your listing’s own data (title, tags, description, attributes). The model receives only that listing data, never your account details. Claims the listing data does not support must be confirmed by you before approval.

Read access to your shop, listings and orders, and write access to listings so that approved suggestions can be published. You can disconnect the shop in the app or remove the app in your Etsy account settings at any time.

No. Competitor analysis uses only data Etsy makes public, such as listings, prices and the public sales counter. There are no per-listing sales or revenue figures of other shops.

Etsy access tokens are encrypted, every account’s data is kept separate, admin access requires two-factor authentication, and you can download or delete your data at any time in Settings. Details are in the Privacy Policy.

Deletion is scheduled with a 30-day grace period, during which you can cancel it. After that your account and your teams’ data are deleted. Backups are kept for a limited time, as described in the Privacy Policy.

Yes. The Free plan includes one shop, listing analyses and keyword research every month, without a payment card.

You are warned before a monthly limit is reached. At the limit, that action pauses until the next month or until you upgrade. Nothing is ever charged extra.

Yes. A cancelled subscription stays active until the end of the period you paid for, then the account moves to the Free plan. Your data is kept.

Payments, invoices and taxes are handled by our payment provider. We never see or store your card number.

Refunds follow the Terms of Service. Contact support with your invoice number and we will help.

Signed-in users open Help & support from the user menu; anyone can use the contact form. We aim to answer within one business day.

The app is available in English and Turkish. Choose your language in Settings → Profile; otherwise your browser language is used.